Features
 
 To know more about ROL feature click here
 

 Customer Login

  • Registration and login
  • Search catalog with local
    language and miss-spelt words
  • Browse catalog at multiple
    level- department, category, brand promotion
  • Browse by theme base virtual
    store- Christmas, Baby products
  • Create favorite shopping lists
  • Shop from favorite list and previous orders
  • Check for order status
  • Loyalty points – accrual and redemption
  • Refer a friend and customer feedback 
  • Alerts on e-mail and
    SMS for key events – e.g. placing order
  • Chat with customer support executives
  • Single click checkout

 

 

 Marketing and merchandising

  • Branding and marketing
    message on home pages
  • Promotional banners
    on main site and catalogue page
  • Catalog publishing
  • Set-up promotion in advance
  • Bill slab promotion 

 

 Customer support

  • Shop on behalf of customer (phone order)
  • Alerts on first order from the customer
  • Handle customer complaint and feedback
  • Full text search (Customer name, email ID, phone number)

 

  


 

 

  Technology advantage
  • Rich client interface
  • Content delivery network integrated
  • End to end deployment and hosting 
  • High graphical visualization

 Order Fulfillment

  • Pick to last delivery
  • Partial or full return
  • Reports on sales and fulfillment performance 
  • Interface to inventory management system

 Assured quality

  • Accurate billing
  • Product quality (weight, freshness etc)
  • Return any goods that do not meets your needs 
  • Security of personal information and cards

 Customer account

  • View orders and identifying orders current status
  • Setup favorite list
  • View product list
  • View and edit profile
  • Check for loyalty points

 

 User administration

  • Add new organizational departments
  • Password for user can be reset 
  • Based on the roles defined for
    the user, data view is restricted
  • Create users and assign roles to them

 

 

 

 

 Reports

  • Reports can be viewed from
    the main server or reporting server
  • It is easily downloadable in excel
    or csv format
  • Reports can be directly sent
    for printing 
  • Date range based filter
  • Option to either view reports
    or straight download from the server
  • Easily customizable
For more details, contact us at  sales@neevtech.com