Customer Login

• Registration and login
• Search catalog with local
  language and miss-spelt words
  
• Browse catalog at multiple
  level- department, category, brand promotion
  
• Browse by theme base virtual
  store- Christmas, Baby products
  
• Create favorite shopping lists
• Shop from favorite list and previous orders
• Check for order status
• Loyalty points – accrual and redemption
• Refer a friend and customer feedback 
• Alerts on e-mail and
  SMS for key events – e.g. placing order
  
• Chat with customer support executives
• Single click checkout
  

 Marketing and merchandising

• Branding and marketing
  message on home pages
• Promotional banners
  on main site and catalogue page
• Catalog publishing
• Set-up promotion in advance
• Bill slab promotion 

 Customer support

• Shop on behalf of customer (phone order)
• Alerts on first order from the customer
• Handle customer complaint and feedback
• Full text search (Customer name, email ID, phone number)

• Rich client interface
• Content delivery network integrated
• End to end deployment and hosting 
• High graphical visualization
  

 Order Fulfillment

• Pick to last delivery
• Partial or full return
• Reports on sales and fulfillment performance 
  
• Interface to inventory management system
  

 Assured quality

• Accurate billing
• Product quality (weight, freshness etc)
• Return any goods that do not meets your needs 
• Security of personal information and cards
  

 Customer account

• View orders and identifying orders current status
• Setup favorite list
• View product list
  
• View and edit profile
• Check for loyalty points
  

 User administration

• Add new organizational departments
• Password for user can be reset 
• Based on the roles defined for
  the user, data view is restricted
  
• Create users and assign roles to them

 Reports

• Reports can be viewed from
  the main server or reporting server
• It is easily downloadable in excel
  or csv format
• Reports can be directly sent
  for printing 
  
• Date range based filter
• Option to either view reports
  or straight download from the server
  
• Easily customizable